Title:  Administration Officer

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Administration Officer

Tenants First, Aberdeen

£28,126 - £29,607 per year

40 hours per week – Monday to Friday, 8:00am – 17:00pm

We are currently recruiting an Administration Officerto join our Maintenance team, based in Aberdeen. In this varied and challenging role, you will form part of a team of 2 Administration Officers and be assigned primarily to provide an efficient and comprehensive support and administrative service to the regional Maintenance teams of 75 Staff within Sanctuary Property Services. The start date for the role will be 01 April 2024.

The role of Administration Officer will include:

• Delivering, improving, and maintaining effective and efficient administrative systems
• Monitoring of shared mailbox
• Supporting maintenance operational staff, ordering uniforms and arranging travel
• Maintaining effective electronic filing systems
• Raise purchase orders and good receipting of invoices
• Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Supporting with HR and contractor framework meetings and recruitment of new staff
• Accurate and precise data input to trackers (Excel)
• Organise and track team meetings

Skills and experiences:

• Previous experience undertaking a similar role within a maintenance environment
• Proven experience of working to deadlines and prioritising workloads, both for self and others
• Ability to work independently and use own initiative as well as part of a team
• Ability to multitask and be proactive
• Excellent attention to detail
• Good interpersonal and customer care skills
• Working knowledge of Microsoft Office including Word, Outlook, Excel, Teams and Power Point

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers, and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Role salary is £25,569 with an additional policy allowance of £2,556 per annum (rising to £26,915 with an additional policy allowance of £2,691 per annum after 12 months, subject to satisfactory performance)

To view the job profile, please click here

Closing Date: 28 January 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuaryon Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.