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Salary
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Asset Performance Coordinator
Homeworking
£25,944 per year
Temporary position for up to 12 months
35 hours per week, Monday - Friday
We have an opportunity for an Asset Performance Coordinator to join our Disrepairs Team of 6 based in Worcester. The team is responsible for overseeing the effective and efficient management of disrepair cases from start to finish, acting as a key link between our customers, colleagues and contractors. The team is part of the wider Property Services function and as Asset Performance Coordinator, you will work with a specific regional team and will support other regions to provide a seamless countrywide service within Sanctuary.
The role of Asset Performance Coordinator will include:
- Ensure that all disrepair cases are logged, data kept updated to provide assurance / accurate evidence of all stages of the process are being followed.
- Key stakeholders engaged and each stage of the disrepair process overseen from start – finish ensuring that any issues or blockages are escalated and actioned proactively.
- Data entry and management of information held on a variety of IT systems and documentation (i.e. Excel, Sharepoint, SAP etc)
- Outlook mailbox management and proactive communication with colleagues to obtain updates and follow up actions, including problem solving for example no access, mobilising contractors, ensuring surveyors post inspect works.
- Supporting the management and maintenance of relationships with internal and external stakeholders, including, but not limited to customers, Regional Operations Managers, surveyors, Legal Team, Regional Housing Teams, contractors etc
Skills and experiences:
- Previous experience in a similar role or transferrable experience / skills
- Experience of maintaining accurate records and information
- Experience of working to deadlines and prioritising workload in support of team targets
- Excellent communication, interpersonal and customer care skills
- Working knowledge of Microsoft Office including Word, Excel and Outlook
- Excellent attention to detail
- Proven experience of data entry and analysis
About Us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £25,944 per annum
To view the job profile please click here
Closing Date: 21 February 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuaryon Twitter’
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
