Title:  Deputy Local Service Manager

Deputy Local Service Manager

Rush House, Diss

£26,608 - £28,008

37.5 hours per week

Do you want a role where no two days are the same and you will be making a real impact to the lives of our customers?

Are you passionate about supporting people?

If this sounds like you then we may have your perfect opportunity!

We have a rewarding opportunity for a Deputy Local Service Manager to join our management team at Diss Homeless Supported Housing, which provides support to people experiencing, or at risk of, homelessness. Diss Homeless Supported Housing has three properties spread over one site. There are nine single-occupancy bedrooms at Rush House, eight single-occupancy bedrooms at Irene Jacoby House and nine one-bedroom flats at Matthew Court.

At Sanctuary Supported Living, we are passionate about supporting people to live as independently as possible and to lead fulfilling lives. We are looking for supportive and positive people to empower our customers. You may be faced with challenging situations daily so you will need to be resilient and confident in managing these.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as ongoing training to develop new and existing skills and encourage progression. We have our own Learning and Development Academy, who provide a wide range of training courses, open to all.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

Read more about Rush House on our website

The role of Deputy Local Service Manager will include:

• Managing, recruiting, developing and training staff within appropriate legislative or NVQ frameworks and devising effective and well-run staff rotas
• Promoting best practice within the team by monitoring relationships with service users, relatives, and visitors to ensure quality services are carried out by staff
• Providing support with tenancies and the voids process
• Reporting and managing repairs and redecoration
• Ensuring effective care and support systems are in place and that we operate in a fully compliant way
• Preparing, promoting and coordinating care plans
• Involvement with the budget process
• Reporting statistical information
• Working effectively with key stakeholders (such as the local councils) in order to develop the service and ensure that any changes required to the service reflect the need of the local population and commissioner needs

Skills and experiences:

• Proven management or supervisory experience gained within a domestic abuse environment
• Ideally you will be a qualified IDVA (or equivalent) or happy to work towards the qualification
• Compassionate, caring and hard working with a hands-on approach to care management
• Strong communication skills and the ability to remain calm under pressure
• NVQ / QCF Level 3 in Health and Social Care, or equivalent
• Previous experience of managing staff
• Proven track record of developing relationships with partner agencies and key stakeholders
• Excellent knowledge of current housing legislation, safeguarding practice, and data protection laws
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £26,608 per annum (rising to £28,008 after 12 months, subject to satisfactory performance)
• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

We’re proud to support the Department of Health and Social Care’s campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign clickhere

Read the full job profile here

Download our Recruitment Pack to learn more about Sanctuary culture and how we can support you to #BeYourBest

Closing Date: 11 January 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedIn, and YouTube.

Together we can be our best so that our customers can be their best.

#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.