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SalarySanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Housing Officer
Bow Cross - London
£37,207 - £39,165 per year
37.5 hours per week
We have an exciting opportunity for someone to join the Neighbourhood Services Team. You will provide a comprehensive housing management service to our residents, supporting them to maintain their tenancies.
You will be responsible for a broad range of duties including viewing and letting properties with prospective tenants, developing neighbourhood improvements and enforcement of tenancy conditions. You will also be dealing with anti-social behaviour and representing the organisation at external and resident meetings as appropriate.
This is a challenging role requiring a proven track record of neighbourhood and tenancy management, coupled with the ability to deliver excellent customer service.
We are looking for self-motivation, commitment and an ability to communicate effectively at all levels.
The role of Housing Officer will include:
- Effective management of Anti-Social Behaviour cases
- Collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
- Managing tenant expectations about repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Managing complaints about service delivery
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (Fire safety, water hygiene, gas safety and data protection)
- General advice on all aspects of tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting tenant welfare including Domestic Abuse, Anti-Social Behaviour and Safeguarding
- Working with administrative colleagues to complete a range of tenancy management process including tenancy conversions, permissions, mutual exchanges, successions and service charges
- Enforcement of tenancy breaches
Skills and experiences:
- Proven experience in a similar role dealing with front line customer service
- Excellent communication skills both verbal and written
- Proficient user of Microsoft packages including Word, Excel, Outlook and Teams
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
£37,207 per annum (rising to £39,165 per annum after 12 months, subject to satisfactory performance)
To view the job profile, please click here
Closing Date: 23 April 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuary on Twitter’
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
