Address
SalarySanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Lettings Officer
Ely
£28,592 - £30,097 per year
37.5 hours per week
We have an opportunity for a Lettings Officer to join our Letting team, based in Ely. As a Lettings Officeryou will manage our empty homes, letting and improving vacant stock performance as part of Sanctuary’s void recovery strategy. You will be target focused, and expected to monitor, manage and drive void performance, as part of a team, working to meet challenging KPI’s.
The role of Lettings Officer will include:
- Managing, monitoring, and driving void KPI performance for vacant stock, re-let days and void loss
- Turning around voids from notice to let and addressing hard to let or low demand voids
- Accurate data recording and management in line with business requirements, processes and procedures
- Risk management regarding safety of residents and staff ensuring correct verification for applicants
- Dealing with legal compliance and financial loss for extended void periods
- Providing high quality customer service to residents, customers, partners and internal staff
- Administrative tasks to assist in maintaining a local authority housing register or choice-based lettings scheme
Skills and experiences:
- Working to tight performance targets and deadlines
- Ability to use your own initiative whilst also working as part of a team
- Excellent communication skills, allowing you to negotiate, present and build positive relationships
- Strong IT and database skills e.g. Outlook and Microsoft Office packages
- Ability to plan, organise and prioritise workload effectively
- Excellent accuracy levels with high attention to detail
- Experience in policy and business process compliance is desirable
- Experience of managing the Local Authority housing register scheme (Home-Link) is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £28,592 per annum (rising to £30,097 per annum after 12 months, subject to satisfactory performance)
To view the job profile, please click here
Closing Date:7 April 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuaryon Twitter’
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
