Title:  Regional Performance Manager

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Regional Performance Manager

Covering the South East

£51,990 - £54,726 per annum plus Company car or car allowance

40 hours per week

We have an opportunity for a Regional Performance Manager to join our Property Services leadership team. Property Services is responsible for delivering a high quality and cost effective property repairs, compliance and installation and estate services across the UK to mainly internal customers and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.

The role of Regional Performance Manager will include:

• Lead the analysis, development and reporting of regional operational and financial performance insight to drive operational and performance efficiencies and mitigate risk
• Support the efficient delivery of services through effective operational and commercial awareness, budgetary management, supporting management of any third party suppliers to achieve for value for money.
• Manage the provision of consistently high quality timely and meaningful information to senior management  and external departments
• Working closely with the property services management team to identify performance improvement issues and improvement actions. 
• Increase internal engagement with key functions such as the work scheduling team and improve customer satisfaction, delivering and maintaining an effective organisational culture
• Build and manage effective relationships with key stakeholders to identify areas which require monitoring and reporting for performance improvement, identifying and ensuring that regional issues and shortfalls are addressed and effective service delivery
• Lead the review of agreed performance management objectives across all functions within the region and across all areas of the governance structure.
• Support the resolution of escalations, incidents and complaints across the region. Work closely with key stakeholders acting as a regional point of contact.
• Promote and manage good decision making across the region, reviewing, implementing and maintaining performance systems and processes to ensure compliance with required legislation and good practice, improve economic and financial performance and ensure continued financial viability.

Skills and experiences:

• Recent experience in a similar role
• Proven experience in working with others to deliver projects, including indirect reports and third party suppliers
• Experience of data management and analysis
• Proven experience of using project planning tools to effectively manage projects
• Comprehensive experience of producing progress reports and management information, including making recommendations for changes needed to ensure delivery
• Excellent senior stakeholder liaison and relationship building
• Proven experience in developing solutions in line with business strategies whilst meeting business and user needs

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £51,990 per annum (rising to £54,726 per annum after 12 months, subject to satisfactory performance)

To view the job profile, please click here

Closing Date:10 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuaryon Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.