Title:  Scheme Manager - Homeownership

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Scheme Manager – Homeownership

Southend House - New Eltham, London

£23,758 - £25,008 per year

35 hours per week

2 Bedroom flat included

We have an exciting and rewarding opportunity for a Scheme Manager - Homeownership to join our Homeownership team. In this role you will be working with a Homeownership Officer to ensure focus is on the Company Values, and excellent customer service. One Homeownership Officer is responsible for the line management of 6 private retirement schemes, each with a residential Scheme Manager.  Using your flare for customer service and ability to think on your feet, you’ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored.

This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated.

The role of Scheme Manager - Homeownership will include:

• Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organizational objectives
• Compliance tasks including monitoring and record keeping of the fire safety tools, water flushing, estate inspections and health and safety audits, reporting and reviewing communal repairs, liaising and monitoring contractor visits
• Providing administrative support including producing letter/notices, recording data, raising purchase orders, invoice management and support resales
• Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance
• Supervising contractors and works carried out to maximise service delivery
• Ensuring compliance with legislative and regulatory requirements for housing services

Skills and experiences:

• Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents
• Experience of good practice for resident involvement or customer participation activities and practices
• Ability to organise and prioritise multiple workloads effectively
• Excellent communication and customer care skills
• A good working knowledge of handling confidential and sensitive information
• A full valid driving licence and access to your own vehicle is required as travelling to other sites may be required

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £23,758 per annum (rising to £25,008 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £25,455 based on 37.5 hours per week rising to £26,795 after 12 months service and subject to satisfactory performance

To view the job profile, please click here

Closing Date: 21 February 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuaryon Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.