Welcome Worker - Homeless Service

Welcome Worker
Haringey
Contract
£16 Per Hour (Umbrella)
An exciting opportunity has arisen for a Welcome Worker to work in Haringey within the Housing sector. The role will act as the initial point of contact when welcoming people and services to Mulberry junction, the council's resource center for single people in Haringey affected by, or at risk of homelessness. The Welcome Worker will be part of a team whose overall aim is to tackle rough sleeping, reduce homelessness and help people achieve their personal goals by providing a range of housing, health, and wellbeing support at the mulberry junction.
By providing support with a range of administration and communication tasks and making the physical environment welcoming and fit for purpose, the Welcome Worker will ensure the smooth and well-organised operating of the space for all those who use it.
Main Responsibilities:

• To be the first point of contact for individuals entering Mulberry Junction, providing a welcoming and organised environment.

• To manage telephone, email and face to face communication with all people accessing the service, which includes professionals and members of the public seeking help.

• Provide non-judgemental and empathetic communication that recognises and reduces the distress and anxiety that people facing homelessness are likely to experience.

• To report repair issues to appropriate managers and contractors and manage repair records to ensure the environment is safe.

• To manage ordering of consumable items for daily use, such as stationary and cleaning products, including maintaining accurate stock management records.

• To assist in the preparation and management of a timetable of events and activities held within Mulberry Junction ensuring material is advertised and accessible.

• To coordinate appointments, activities and bookings using online calendars and shared diaries.

• Maintain a clean and safe physical environment for those accessing or working from Mulberry Junction

Knowledge and Experience:

• Personal experience or understanding of the issues affecting single homeless people or those at risk of homelessnes
• Strong interpersonal skills and ability to communicate clearly and positively with individuals and teams
• Ability to work proactively and respectfully to reduce distress and conflict whilst maintaining boundaries.
• Good personal organisation with the ability to plan and prioritise own work as well as in partnership with other teams or services.
• Ability to maintain enthusiasm for a high level of contact with a variety different people on a day to day basis.
• Knowledge and commitment to co-production and service user involvement in the design and operations of services

For more information please call Sam on (phone number removed) or email