Day Concierge

Single Homeless Project has an opportunity for a Day Concierge to join and work in our team based in Hammersmith and Fulham. You will join us on a full-time, permanent basis working 37.5 hours and in return, you will receive a competitive salary of GBP23,577.27 per annum.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

About the role:

As the Day Conciergeyou will be taking a lead in reporting and monitoring maintenance issues, boosting and monitoring rent and service charge collection which helps clients on their move to independent living. You will be working collaboratively within the team to improve client experiences and boost satisfaction levels.

In your role, you will be the first point of contact and you will ensure that everyone is offered a warm welcome to the service and given the assistance they need.

The Day Conciergeis an entry level position and experience in the sector is not a requirement, however an aptitude to learn, teamwork and compassionate attitude are necessary.

Skills and experience we're looking for in our Day Concierge:

• Possess good planning and organising skills
• Have a warm and friendly attitude and willingness to assist
• Your approach is creative, analytical, and person-centred, rooted in a strengths and recovery model
• A non-judgmental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Closing date: Thursday 7th March 2024 at midnight

Interview date: Monday 18th March 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.

Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Day Concierge - we'd like to hear from you!

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited. ?