Toc Incident Manager

As a TOC Incident Manager, you will be responsible for management of incidents identified within the Technology Operations Capability (TOC) relating to the On Road technology used to operate and monitor the Strategic Road Network (SRN), as well as providing the data to allow the current demands upon the network to be determined, predict future needs, and inform future investment.
Acting as an escalation point from TOC Incident Analysts, you will support the management of the TOC service to achieve TOC objectives and commitments to its customers. You will also foster a customer and safety focused culture, driven by a desire to continuously improve service availability and performance through the sharing of knowledge, innovations and best practice.

To be successful

• Experience of successfully implementing technical resolutions in an IT Service Management (ITSM) environment.
• Experience leading and mentoring teams to ensure allocation of workload is completed.
• Demonstrable experience of driving service improvements for the customer.
• Experience in developing and maintaining processes and procedures.
• Strong experience in stakeholder collaboration and building relations