Tour Coordinator - School Sports Tours

Tour Coordinator
Inspiresport
This role is based in our Manchester office, you must live within a commutable distance.
Inspiresport, the UK’s number 1 choice for School Sports development tours, takes young people on a unique journey, igniting their dreams through the power of sport by providing sports development tours for schools and clubs. All designed to develop skills and confidence in youngsters no matter what their ability. Inspiresport are endorsed by the leading UK Governing Bodies & work with the biggest sporting clubs in the UK and Europe.
Due to an exciting time of growth we are now looking for an experienced School SportsTour Coordinator to join our team based in Manchester.
This customer focused role will take ownership of our School Sports Tours and trips and ensure the effective and efficient delivery of all administration, operational and organisation tasks. Exceeding our client’s expectations you will encourage them to become Inspiresport repeat customers. This is to be done in line with our Brand Pillars and Inspiresport Core Values.
No two days are the same, but on a typical day you will

• Take full ownership of tour responsibilities including being the contact for party leaders
• Liaise with 3rd party providers on all aspects of the tour e.g accommodation providers
• Complete general administrative tasks as required including coordinating & booking fixtures for a tour & handling any last minute changes
• Form strong relationships including 3rd party providers & party leaders
• Ensure all information is communicated accurately & in a timely manner
• Be fully aware of the years tour schedule & workload
• Proactively seek out opportunities to help other team members as dictated by the booking and urgency of the action required
• Use our company systems and takes personal responsibility for being knowledgeable of our products
• Show flexibility in multi-tasking in different areas as required by other team members
  

To be successful within this role, our ideal candidate will:

• Have working experience within a similar operational role
• Be confident in planning & managing own tours
• Have exceptional administration & organisational skills with the ability to multitask
• Possess excellent communication skills both verbal and written
• Have excellent attention to detail
• IT skills: especially with Microsoft packages (Excel, Word,)
• Have the ability to provide exceptional customer service
• Have the ability to keep calm in an often demanding role
• Knowledge of transport management systems and or tracking systems would be highly advantageous
• Have a passion for sport and travel