Trade Counter Manager - Plumbers Merchants

Our client are one of the UK's leading independent Plumbers Merchants with branches located across the South East. Due to internal opening, they are looking to recruit a Trade Counter Manager to work in a relatively small branch of 4 staff members and assist the current Branch Manager in the daily running for one of their top performing branches. 

Position Overview

This role will involve the running of the branch in the branch managers absence and managing staff and sales for the branch. You would also be accountable for daily administrative tasks as well as dealing with new and existing trade and retail customers and converting their enquiries into sales. 

Principal Duties and Responsibilities

• Manage and motivate internal staff members
• Manage the branch and deputise for the existing Branch Manager whenever he is away from the branch or on holiday. 
• Answering incoming phone calls and dealing with customers face to face over the Trade Counter
• Converting initial contacts to sales
• Producing quotes and sending them out
• Managing CRM, chasing warm leads, and following up on opportunities
• Providing technical advice, support and aftersales
• Identifying existing customers where there is an opportunity to increase annual spend and developing a trade relationship
• Deal with daily administrative tasks including staff rotas

Candidate

As with all growing businesses the culture is entrepreneurial and fast paced. We are looking for an individual who has the appropriate skills and experience to do the job twinned with the desire and capability to grow along with the business which may include growing their own team and driving change. 

Our ideal candidate will have experience working in a plumbing merchants environment or similar and will understand the requirements of both trade and domestic / retail customers.

Our candidate will be strong in operations, hungry for sales, determined to succeed, be self-managed and self-motivated. They will have a warm management style, great product knowledge and have the ability to build relationships with their customers. 

A successful candidate will be IT literate and able to pick up the systems quickly and enter data accurately.

If you are interested in this exciting opportunity, please apply now for an immediate interview.