Traffic Manager

Summary

We are the public body that looks after England’s historic environment. We champion historic places, helping people understand, value and care for them.

Historic England is looking for a new Traffic Manager to join our highly motivated team.  

This new role leads on the delivery of work produced by the Public Engagement group, coordinating work across teams and ensuring stakeholders are fully informed of progress.  

You will provide a first-class traffic management service playing a pivotal role in developing high quality products and building strong relationships across teams. You will improve the flow of work across the Public Engagement Group and working closely with the Portfolio Teams as part of the ‘One-Stop-Shop’ process.   

You will be a highly capable decision-maker who is organised, enthusiastic, adaptable and confident managing multiple stakeholders and deadlines.

The location of this role is National where we offer hybrid working, you will be based in one of our following offices and from home - Newcastle, York, Manchester, Birmingham, Swindon, Bristol, Portsmouth and Cambridge. 

Salary

National: £36,603 - £36,800 pro-rata

Greater London+: £39,408 - £40,000 pro-rata

Inner London: £40,748 pro-rata

What you will be doing

 Assisting the Heads of Marketing and Content in overseeing the workflow and resourcing activity for the Marketing and Content teams.

Working closely with colleagues in the Portfolio team to ensure the Content and Marketing workflow works seamlessly as part of the ‘One-Stop-Shop’ process.

Acting as key lead for Marketing and Content teams as part of the Portfolio team, managing briefs received from across the organisation.

Reviewing and replying to all briefs having prioritised, liaised with relevant Marketing team managers, and assessed against key criteria including team capacity, corporate priorities, audience need and strength of brand proposition.

Acting as Traffic Manager to ensure briefs are managed from initiation to delivery, monitoring capacity and meeting deadlines, ensuring resources are deployed as flexibly and effectively as possible.

Working with briefing colleagues to agree overarching objectives and help develop strong briefs, ensuring propositions have been developed in line corporate objectives and ready for resource allocation.

Managing and building strong stakeholder relationships through effective communication, problem solving, project management and replying to requests and queries.

Management of existing processes for the full Content & Marketing teams’ briefing process, including maintenance of Microsoft Forms and end-to-end workflows.

Engaging with delivery teams across the wider Communications and Public Engagement Group to build project plans and schedule timings of deliverables.

Monitoring and check deliverables, ensuring all deadlines are met or changes to deadline are communicated.

Ensuring all outputs adhere to our exceptional quality standards and brand guidelines, as well as meeting accessibility standards and supporting our Inclusion, Diversity and Equality Strategy.

Reviewing and assess all creative output before passing back to briefing colleagues; feedback to the assigned creative team if work doesn’t deliver against the brief or is not to the required standard.

Ensuring amendments from colleagues are collated and feedback is given in a consistent and constructive manner.

Working with the Portfolio team to provide assistance in developing forward plans and reviewing them on a regular basis to look at future resource capacity and try to prevent bottlenecks.

Managing the English Heritage Trust (EHT) Shared Service Level agreement for graphics and photography, liaising with the Lead Photographer and Senior Marketing and Brand Manager, as well as working with EHT stakeholders to manage existing and new work requests.

Working with and manage external creative suppliers where necessary to deliver agreed services; make recommendations on updates and alternative suppliers to maintain and contribute to supplier procurement frameworks, working alongside the Marketing Management team to understand their requirements.

Approving site visit request for photography (alongside the Lead Photographer) and Graphics teams and oversee schedule of site visits and activity on a weekly basis.

Liaising with the Archive team and Marketing Management team on a regular basis to establish clear timelines and requirements for archiving of photography and graphics activity including through use of the Digital Asset Management (DAM) system.

Keeping up-to-date with product management best practice and share learning with Public Engagement project teams and leadership.

Taking responsibility for oversight and management of relevant budgets and procurement of equipment and services including external suppliers.

Working with the Digital Product Manager and Public Engagement Project Manager to contribute to product and project planning, project wash-ups and reviews.   

Who we are looking for

• Significant experience in traffic or account management either from an agency or in-house

• Proven experience of stakeholder engagement and managing diverse needs and priorities, along with the ability to negotiate and manage expectations

• Proven ability to influence cross-functional teams without formal authority

• Strong decision-making, analytical and problem-solving skills

• Understanding of the briefing process and experience of developing briefs

We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance.

We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don’t prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can.

We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more.

Why work for Historic England

We offer a wide benefits package including a competitive pension scheme starting at 26% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals.

We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds.

We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level.

Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at recruitmentTeam@Historicengland.org.uk if you have any recruitment queries. 

To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted.

Interview dates: 22/04/2023