Address
Form of work
SalaryOur client provides IT Support predominantly within schools. They are seeking a Trainee IT Support to be based in a school in Bracknell with a starting salary of 22500.
The role
- Monitor the internal ticketing systems at customer's sites, completing basic support requests where appropriate
- Create user accounts, manage permissions and passwords
- Provide telephone and email support to customers
- Support the in-house IT team with basic requests (ie. Changing printer toner, replacing cables, setting up projectors, moving computers etc.)
- Maintain an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and Mac OSX
- Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support,
The Person
- A full UK driving licence is required for this role and access to a vehicle is preferable
- Experience with Microsoft operating systems, including installation and configuration
- Experience with computer and peripheral hardware servicing and basic repairs
- Some IT/Computing qualifications (GCSE, BTEC, A-Level) are preferable but not essential
- Knowledge and understanding of standard office software packages
- A good standard of written and oral communication
- Ability to work effectively within a team environment, both taking direction from and supporting other colleagues
- Flexibility regarding working hours; overtime is paid but there are likely to be circumstances where you will be required to start early or finish later than usual
Training Opportunities
- Funded training through the Microsoft Pathway up to and including Microsoft Certified Solutions Expert
- Funded training in Apple hardware and software up to and including Apple Certified Mac Technician Continuous professional development through on-the-job training by senior engineers
