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Form of work
SalaryA large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems.
Role Responsibilities
The company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As a 1st Line IT Support Assistant, you'll be part of a well-established Helpdesk team. Your responsibilities will include:
- Providing first-line technical support to internal users from around the country via phone and email, resolving IT issues promptly and effectively e.g. mailboxes, desktop and printer issues
- Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems.
- Providing users with regular updates as to the status of their issue.
- Identifying areas where the current IT systems can be improved.
Rewards
As a 1st Line IT Support Assistant, you will receive:
- A starting salary between £25,000 - £30,000 (depending on experience)
- 25 days holiday (plus bank holidays)
- Optional membership of the company pension scheme
- Bonus scheme
- Initial training and mentoring from a senior Manager
- Future potential for bespoke professional development, relevant training courses etc
- Opportunities to progress to a more senior role within the IT team if desired
Requirements
To be successful in this 1st Line IT Support Assistant role, you should have:
- Experience in a customer or technical IT support role
- Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation
- The ability to solve problems quickly and efficiently
- Convenient transportation access to Newbury
If you think that you have what it takes, apply today to find out more!
