Address
SalaryDescription
Diversify our future
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
Trainee Managers work alongside our Shop Managers, learning every element of the job and managing the shop in the absence of the Manager. Trainee Managers provide leadership and coordination on our shop floors, manage back-of-house tasks and set an aspirational example of customer service for the team. The skills and knowledge that you build up here are terrific for progressing through our business or for running your own in the future.
Key Responsibilities
- You will continue to foster an environment of collaboration, inclusivity and empowerment.
- Work closely with the Store Manager tracking KPIs, and balancing sales targets with operational objectives
- Be adaptable to change and reactive to opportunities
- Genuinely enjoy interacting with people and proud to showcase our innovation
- Interested in seeking out projects with other teams in the business or the wider community
- Have a meticulous eye for standards
- Enjoy seeing your team/colleagues achieve their goals and support this through engaged check-ins and training
- Communicate updates from the business to the rest of the management team and the store
Skills, Knowledge and Expertise
Customer Service: A genuine passion for delivering exceptional customer service and leading by example
Management Skills: Able to navigate difficult conversations, set and manage expectations and support the Manager with the running of the shop.
Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.
Communication: Strong verbal communication skills to share business messages throughout the store
Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.
Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and keeping the shop running efficiently
Organisation: Aptitude for maintaining an organized store environment, ensuring shifts run smoothly during our busiest hours.
Benefits
Employee perks:
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Day off for weekday birthdays
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver)
- Financial childcare support on return to work
- Flexible working
- Please note some of these benefits are based on the length of service
About Lush
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.
In the UK we currently have offices located in Poole, Dorset and Soho, London.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.
In the UK we currently have offices located in Poole, Dorset and Soho, London.
