Address
Form of work
SalaryCome and join Blackpool and the Fylde’s #1 Bus Company!
Are you ready to embark on an exciting new career journey? We're seeking enthusiastic and motivated individuals to join our team as Trainee Bus Drivers! If you're passionate about providing excellent customer service, love the open road, and have always dreamed of being behind the wheel of a bus, this opportunity is for you.
Don’t worry if you have never driven anything bigger than a car, you will be paid to learn how to drive a bus by one of our highly qualified Training Team. They will teach you all you need know on how to become a professional Bus Driver and customer service champion.
What we need from you
- you must be 18+ years of age (this is a legal requirement)
- Driven regularly for at least 12 months.
- proof of right to work in the UK.
- a full UK driving licence with no more than 6 penalty points.
- a drive for quality customer service
- a passion for safe and courteous driving on our open roads
Why us
Blackpool Transport are a leading transport operator in the UK, operating Blackpool’s network of buses and modern light-rail trams. We are on a mission to connect people, businesses, and communities to a better future – through sustainable public transport.
We don’t sit still and our vision to be the most reliable and sustainable mode of travel on the Fylde Coast by 2025 is already coming to life. We’ll soon introduce the first ever electric bus to Blackpool and have exciting plans to redevelop our historic depot on Rigby Road.
Whilst we have ambitious commercial objectives, we’re proud to be a key part of the communities that we serve and work closely with our stakeholders, partners and customers to deliver a high-quality bus and tram service.
What we offer:
- Your basic salary is £23,000pa, rising to over 27k after 12 months. (Pro Rata, working 37 hours per week on the main roster)
- Overtime is often available.
- Full positions available
- A modern and well-maintained fleet of buses
A generous benefits package includes:
- 28 days’ holiday per year rising annually to 33 days after 5 years, inclusive of 8 public holidays.
- 'Recruit a friend' scheme.
- Free travel on all our bus and tram services (with additional passes available for a few of your nearest and dearest)
- An extensive training and development programme to ensure that you are one of the best qualified drivers on our roads and can provide an amazing customer experience.
- Learning and Development opportunities.
- Paid PCV Medicals
- A BTS Bus Driver of the year scheme, with some great prizes and a chance to represent the company in the national competition.
- Enrolment into the Blackpool Transport pension scheme and access to pension advice if needed.
- Work/life assistance 24 hours a day through Unum LifeWorks
- An employee care programme for help and advice when you need it.
- Exclusive Discounts
- A smart, top-quality uniform
The biggest priority for all of our Bus Drivers is to keep everyone safe, using your skills, knowledge and training which will be delivered within your first few weeks as an employee. You'll positively promote the Company’s image and reputation and safeguard the company’s revenue. As you'll imagine, we have a requirement to comply with all legislative requirements of the role and adhere to company policies and procedures.
Main Responsibilities
Ensure all vehicle checks are completed in line with the Company procedures and any faults found are reported,
Control the boarding, alighting and conduct of customers.
To provide a high standard of customer service at all times
To drive the Company’s vehicles in a safe, legal and professional way
Implement accident report procedures when required.
Complete and submit appropriate report forms when required.
Be familiar with vehicle equipment and its use.
Issue tickets in line with Company agreed procedures and safeguard the Company’s revenue.
Understand how to deal with customers with disabilities and treat appropriately.
Give advice about the Company Services.
Acquire knowledge of the passes recognised by the Company and deal with customers accordingly.
To keep up to date with any changes to condition of travel, ticket types, fares or promotions by reading notices and briefings from managers.
Ensure that vehicles display the correct destination information.
Be alert and courteous at all times.
Take action in the case of customer illness.
Be smart and presentable whilst on duty, compliant with company dress code.
Safeguard lost property and follow the lost property procedure.
Carry out any other duties which may reasonably be requested by the inspectorate or members of the management team.
Requirement
Essential/
How Assessed
Education/Qualifications/Knowledge
High school educated
Valid current UK (or acceptable other) drivers licence
Knowledge of geographical operating area
Understanding of what good customer service is
E
E
D
E
Assessment
Assessment/Interview
Assessment/Interview
Application form/ Interview
Experience
Experience of working in a customer focused role
Experience of handling cash
Professional driving experience
D
D
D
Interview
Assessment/Interview
Assessment/Interview
Aptitudes and Skills
Excellent verbal communication skills
Good numeracy and literacy skills
Aware of the importance of Health & Safety procedures
Ability to drive a vehicle to a competent and safe standard
Able to work unsupervised
E
E
E
E
E
Assessment/Interview
Assessment
Interview
Assessment
Interview
Personal Attributes
Be a good team player
Able to solve problems quickly and decisively.
Flexible approach to working hours.
E
D
E
Assessment/Interview
Assessment/Interview
Interview
