Trainee Vehicle Damage Assessor

WE HAVE A NEW AMAZING JOB VACANCY AT OUR DONCASTER BRANCH.
Due to increased volumes a new vacancy has arisen for a Trainee Vehicle Damage Assessor within our busy accident repair centre location in Doncaster.
Main purpose of Job:
 To undertake vehicle estimates on all makes of motor vehicles in a safe and thorough manner, achieving the highest-possible standards of workmanship.
 In the absence of a prescribed repair method the VDA is to confirm and document with the appropriate Technician a repair method; to assess the cost of repairing the vehicle in accordance with the prescribed repair method.
Key Objectives and Tasks:
 Ensure that each estimate is reviewed with the opportunity to upsell extra repair or servicing work and communicate the proposal to the customer.
 Have knowledge of repair methodology to manufacturers standards able to utilise Thatcham Escribe or Manufacturers Technical Data.
 Have knowledge of Manufacturers Vehicle Safety features and construction method, especially with regard to UHSS and Aluminium.
 Ensure that the estimate details are professionally generated via Audatex, Glassmatix etc, and submitted for authorisation as required.
 Have the ability negotiate effectively with insurance assessors, engineers & customers.
 Ensure that the estimates details developed are accurately loaded onto the Autoflow Management System.
 Ensure that all repair job times, materials, labour and costings are recorded accurately and in full.
 Ensure that the agreed repair and PAS125 Scope of Repair can be clearly described to the customer and the relevant insurance assessor.
 Ensure that all external telephone calls are answered with the corporate greeting.
 Follow the company customer handling processes and ascertain the customer’s requirements.
 Ensure that customers are greeted in a professional manner, and the estimator formally introduces the company.
 Ensure that all customers’ data is effectively captured and recorded in a legible format onto the manual estimate sheet.
 Be aware of current department processes and suggest improvements to increase efficiency and service.
 Support the development and implementation of strategies to improve profitability and efficiency.
 Meet all deadlines as set by Managing Director and the General Manager and company procedures.
Experience, Qualifications and Training:
 Some knowledge and experience would be an advantage, but not essential as training and support will be given.
 Ability to manage and administer your time to achieve Company set parameters and efficiencies.
 Able to work within a team to achieve objectives and high levels of customer satisfaction.
40 hours per week, plus additional hours when required
Excellent Salary dependent on experience
Monthly bonus based on average invoiced hours, plus potential bonus on retail sales
Workplace pension
Death in Service after 3 months service
For more details, please contact dawnswales@turnersgarage.co.uk