Training Manager - Awe

Duties/Responsibilities

• Lead the design and delivery of training primarily associated with the roll out of digital handheld technology for hard services maintenance delivery to EMCOR UK and customer personnel.
• Provide oversight on the delivery of a contract wide training strategy that supports the digital change programme, working with SME’s, Instructional Designer, Training Manager, and the customer to manage the creation of content, design of delivery philosophy and implementation.
• Create a user experience that promotes EMCOR UK and our customer’s approach to personnel development.
• Take complete ownership for the experience encountered by those undertaking training. Ensuring that all elements on their journey are provided to a 5-star standard.
• Ensure appropriate training of staff is identified, implemented, and recorded.
• Provide audit support regarding training records where required.
• Liaise with central EMCOR UK L&D team & AWE Training colleagues to coordinate internal courses that are offered and to manage communication of upcoming training programmes being run centrally.
• Employee training must remain compliant at all times, in accordance with legislative and industry / site-based requirements.
• Take initiative to continually improve services and good practice to EMCOR UK and customer personnel.
• Develop and maintain training process documents alongside Operational Excellence Management.
• Provide line management to the EMCOR UK account training team.
• Lead and motivate the team and agree/regularly review clear performance objectives for each team member, undertaking their annual performance review.
• Promote improvement in existing work practices through ownership and commitment.
• Collaborate with the customer to ensure core areas of training are covered in enough detail.
• Collaborate with EMCOR UK and our customer to develop best practice principles and share knowledge beyond the account.
• Work with internal and customer stakeholders to ensure any change to process or systems does not adversely impact compliance to applicable regulations and procedures.
• Manage with a pragmatic and problem-solving approach to regulatory related matters and foster an understanding that quality arrangements are an integral part of business and operational efficiency.
• Work closely with other members of the account management team to deliver on collective business plans.
• Maintain training records in line with EMCOR UK, customer and regulatory procedures and provide monthly reporting as required.
• Provide cover for Training Instructor and Instructional Designer as required.

Person Specification

• Previous experience of similar roles.
• A patient, resilient and "customer first" manner, being able to adapt and prioritise to provide successful outcomes.
• Excellent communication skills – both verbal and written.
• Build and maintain positive working relationships with all levels of the organisation.
• Drive for continuous improvement.
• Enthusiastic and conscientious; with a team player attitude.
• Ability to inspire, motivate and provide leadership to a group of peers.
• Commercial awareness.
• Use own initiative and take responsibility appropriate to the role of Training Manager.
• Good level of IT literacy with knowledge of Microsoft Office and the ability to learn bespoke computer systems.
• Flexible attitude, with willingness to travel where required (to other sites or training venues).

Benefits

• 25 days holiday as standard + Bank holidays + 26 extra days leave through 9 day working fortnight (below)
• 9 day working fortnight - Week 1, Mon to Fri / Week 2, Mon to Thurs
• Holiday Buy Scheme - up to 5 days
• Company Pension - Auto enrol.
• Company sick pay
• Industry leading Maternity & Paternity Policies Real Living Wage Employer
• Refer a Friend scheme
• Professional training – suited to your role
• Extensive Learning & Development opportunities - including opportunities for progression.
• Discount Shopping, Gym, Days Out
• Bike To Work Scheme
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
• Occupational Health - Making a positive change to Health & wellbeing at work.
• Various Rewards & Recognition Awards
• Stable employer with long-term prospects on the contract