Transformation Lead (12-month FTC)

Role Responsibility

What is the role?​

At Selfridges, our Vision is to Reinvent Retail and we have an ambitious strategy to enable us to do this. The role of the transformation function is to ensure that our strategy is translated into a clear roadmap of cross-functional, organisation-wide initiatives which enable us to achieve it and, where appropriate, to challenge the thinking behind it.​

The Transformation team will also be responsible for providing visibility of all strategic initiatives in a simple way. This will enable better and more holistic decision-making, ensuring we’re channelling our resources and investment appropriately and moving at the right pace.​

We're Recruiting 2 Transformation Leads to join on a 12 Month FTC. 

The Transformation Leads, reporting into the Director of Transformation and Change, will:​

• Support leaders in translating strategy into a clear, multi-year roadmap of activity to deliver strategic outcomes​

• Constructively challenge thinking on strategic outcomes of initiatives where appropriate​​

• Deliver programmes of change end-to-end – including project management, operating model definition and process improvements​​

• Lead workshops and forums with senior leaders – including the Executive team – across the organisation to build a holistic view of transformation initiatives which exist today​

• Drive the creation and maintenance of a single way of viewing complex transformation initiatives – and their link to our strategy – on a strategic dashboard​​​

• Working collaboratively with delivery teams, define and implement a consistent process for prioritising and mobilising a new initiative and pipeline management ​​

• Define and build best practice approach to delivering programmes of transformation work to create efficiency and support better delivery outcome​​

The Ideal Candidate

• Collaborative and influential, with a proven ability to build effective relationships and influence at all levels​

• Knowledgeable, with an in-depth understanding of transformation projects/programmes and process improvement​

• Customer-focused, putting your customers at the heart of everything you do​

• Naturally pragmatic and solutions orientated. You are calm under pressure and can break down complex problems and provide innovative solutions​

• A natural leader, coaching team members to drive performance & enable change as well as supporting development ​

• Experienced. You will have held transformation roles previously and have demonstrable experiences which can be applied in this role​

• An example of our values, a trusted and respected colleague​

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges