Triage Officer- Homes for Ukraine

I am currently recruiting for a Triage Officer (Homes for Ukraine), on behalf of my client, a leading public sector organisation based in Leicester (LE3).

You will be the first point of contact for H4U service users, by phone, email, web, fax or post. You will provide the best quality service for all H4U service users, maintaining professional standards and responding to queries appropriately.

Duties will include:

• To be responsible for a range of generic email boxes to process different types of information.
• To utilise case management systems for inputting and gathering information.
• To have an understanding of relevant information required to access the Homes For Ukraine information management portal and local data bases within the council.
• To liaise with other internal and external agencies to obtain missing mandatory information required including processing Safeguarding checks.
• To be able to understand and relay information and to review records relating to involvement with a sponsors and guests.
• To ensure all data is accurate and inputted in a timely manner. 
• To process a range of contacts received from professionals and members of the public via email and phone.

To be successful in this role, you will have: 

• Relevant experience in a customer facing environment

• Must have experience of communicating with customers including potentially vulnerable people and professionals from different agencies.

• Must have experience of working in stressful environments and within a team
• Must have an understanding of Homes For Ukraine scheme
• Knowledge of safeguarding Adults/Children  
• Must be able to handle sensitive and distressing information
• Must be computer literate and be an able typist

This post is full time Monday-Friday, with a pay rate of £12.81 per hour (PAYE).

Please apply today for a chance of an immediate interview! 

What Reed can offer you as a temporary employee:

• A dedicated consultant who will act as your key point of contact during and between any  bookings
• Secure & online time sheet system which is quick and easy to use
• A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure 
• A dedicated payroll team 
• Access to free training
• Access to discount club/ healthcare/ reed rewards
• Pension /paid holiday scheme/ maternity benefits
• Contacts for other Reed consultants and divisions
• Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's