Trust It Support Engineer

Trust IT Support EngineerLocation: North West Bristol, BS10We are looking for a candidate who is a committed team-player and is able to support the efficient running of both the school, as well as central IT networks by being hands-on and flexible. The postholder will provide 2nd & 3rd line support as being part of the school based, wider central IT Team. Working alongside the school IT team, the successful candidate will support hardware, software, infrastructure and cloud services for both staff and students at Bristol Free School as well as other Trust schools.This is an exciting role for an experienced and knowledgeable engineer to join our successful school, sponsored by Russell Education Trust. The successful candidate will benefit from being part of the Trust wide IT Support Team, supported by senior engineers on the central team. Key Responsibilities include but are not limited to:
Ensuring that all jobs are logged and recorded on the IT helpdesk and that SLAs are adhered to.Ensuring all installed software is correctly licenced and installed centrally in line with the Trust SOP on deployment, working with the Central Team to test, package and deploy new applications. Maintaining local school servers and M365 environment on a day-to-day basis.Managing and maintaining user accounts across online platforms, in line with the Trust data and security policies.Responsibility for regular maintenance programmes, resolving failures in hardware and software and ensuring appropriate “housekeeping” tasks such as imaging and laptop returns are implemented daily.Responsibility for maintaining/updating the school’s IT assets and any associated equipment, including working with the school on a rolling refresh plan.Providing AV support to departments including Projector/IWB, CTouch screens and visualisers/other peripheralsWhat we offer
Being part of BFS means living our values of community, ambition and opportunity. We want our young people to leave BFS with confidence and a strong belief that they can make the best of their life chances and be positive citizens with a strong moral compass. We all have the potential to support to shape our school and it’s through these values that we will leave a lasting legacy.The successful candidate can expect:
A rewarding and dynamic job role making a real, lasting and positive impact on our school communityPositive and inclusive working environment where well-being is central to our cultureCareer development, CPD coursesAccess to the Local Government Pension SchemeFree parking onsiteBFS celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Please see the attached recruitment pack for more information. If this role sounds like something you would be interested in, then please apply today!If offered the post, appropriate checks will be carried out prior to your start date. These checks will include (but are not limited to) a full DBS check.