- Support the Store Manager and Assistant Store Manager to create a positive environment for our people and customers
- Lead store walks with senior management in the absence of Store Manager and Assistant Store Manager
- Ensure the highest level of customer service possible
- Prioritise brand and product knowledge training and share this knowledge in customer interactions
- Empower team members through communication, recognition and driving incentives
- Contribute to the team to achieve the store goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
- Think critically to solve problems and approach challenges with agility
- Ensuring a high level of floor coverage
- You show pride and passion for customer service
- An effective shop floor coach
- You have a problem solving mindset and is calm under pressure or when dealing with challenges
- A natural communicator who conveys the UGG and Deckers Brands vision and mission
- Experience working in a customer facing role
- Previous Retail experience as a Supervisor is a plus
- 32 days annual per year based on a 40 hour per week contract
- Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
- Uniform Allowance
- 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% instore discount.
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.