User Researcher

Do you have a passion for User Research in digital?

If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.

See what it’s like to work at HMRC:find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

HMRC is currently undertaking some of the largest digital transformation programmes across Government and other sectors. Our User Researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily.

The role sits within Customer Strategy and Tax Design, part of HMRC’s Tax Administration Directorate. We are responsible for managing demand and change in guidance products in Gov.uk, as part of this we ensure User Centred Design is at the heart of everything we do. This enables us to build efficient, simple to use guidance that makes it easy for users to get it right.

In this role, you will join a thriving and supportive User Researcher community, with regular opportunities for insight sharing, training and discussion. Our team draws together expertise from a wide variety of backgrounds and sectors, and welcome new ideas on how we can continue to conduct robust research with real-world impact.
This is an exciting time to join an organisation that is at the forefront of cutting edge user research. Our blog tells you a bit more about what we do and how we do it.

Key Responsibilities

• Lead on planning, recruiting and conducting user research for new technology concept testing, including playing back user research to stakeholders and digital teams.
• Understanding the service problem then aligning user research activities to influence and support decision making.
• Applying a range of techniques to analyse and synthesise user research insights, creating research outputs in an actionable way.
• Advocate for, and include, all kinds of users in appropriate research activities to help teams design accessible services for all users.
• Engage in a community of User Researchers, contributing to areas of development.
• Manage and/or mentor Junior User Researchers.
• Participate in HMRC’s cross-government research and conferences.

We offer a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work. Occasional travel to other sites will be required.

Proud member of the Disability Confident employer scheme