User Services Librarian

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location. City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries. In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university. Background We are seeking to recruit a User Services Librarian to give operational leadership to staff in the Law Library and manage the facilities and services delivered in the library. Library Services have been awarded the Customer Service Excellence Standard and this role plays a key part in maintaining standards and delivering services for library users. Responsibilities Responsibilities will include managing library services and premises at the Law library, including day to day management of circulation, enquiry and support services, library facilities and premises. Managing the team of Information Assistants and Evening/Weekend staff based at the Law Library; ensuring training and staff awareness of services and procedures are kept up to date; identifying service improvements and working collaboratively with library colleagues and other University stakeholders on implementing changes. Person Specification The successful candidate will have proven experience of managing or supervising staff and services in a customer focused library environment. You will have excellent organisational skills and a proven ability to plan and undertake a range of tasks and manage your workload effectively. Your communication and interpersonal skills will enable you to interact with library colleagues, users and other stakeholders inside and outside the institution. A CILIP accredited qualification in librarianship or information management or equivalent experience is expected. Additional Information City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. Closing date: 7th February 2024 at 11:59pm. Interviews are scheduled for w/c 26th February 2024. The selection process will include a presentation and we will provide further details. City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants. The University of business, practice and the professions