User Researcher

The Opportunity
Your technical skills can make a lasting difference to the UK's democracy. By introducing modern technology, we can make Parliament more open and accessible and streamline decision-making at every level. So you'll have a vital role to play at UK Parliament.
Generating insights into the users of our digital products and services, you will act as the customer's champion. We will look to you to guide the design process with skill and tenacity as you:
plan, design and conduct wide-ranging analysis from briefs through to final reportscommunicate your findings clearly to diverse stakeholders and colleaguesbuild a high-performing culture that truly values user insightspromote a user-centred design approach to solve complex business problemsundertake awareness-raising and educational activities to promote your role and causeWhat You Need
To be equal to this high-profile challenge, you will require:
innate understanding of the problems teams are trying to solvedemonstrable aptitude for conducting contextual research, ad-hoc and lab usability testing, and in-depth interviewingproven ability to advocate for user research and persuade colleagues to share your outlookimpressive critical thinking and problem-solving skills, with the ability to see the bigger picturesound awareness of the technologies behind digital products and of differing technical roles in a multidisciplinary teamthe ability to pass security clearance, backed by the right to work in the UKAbout The Team
The UX (User Experience) Team brings together User Researchers, Performance Analysts, Service Designers, Interaction Designers, Content Designers and Product Managers to empower stakeholders across Parliament to understand customers, take key decisions and implement effective digital solutions. Whatever the context or channel, we're here to align activity with evolving needs, champion creativity and find outcomes that take innovation to the next level.
About Us
UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.
Our Package
Please refer to our Candidate Information Pack for a full list of our benefits which include:
up to 35 days annual leave in addition to bank holidaysgenerous maternity pay policy up to 6 months full paygreat pension scheme options (contributory and non-contributory)on-site subsidised gym, nursery, catering, post office, travel office and GPflexible options including hybrid working and family friendly policiesHow To Apply
Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet up to the first five criterion. Our application process is anonymous, so please remove any personal information from your CV.
Apply By:
Interviews: 9th April
Format: Panel Interview (Remote)
Our Culture
For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.
We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.