User Researcher

This role offers a competitive package, hybrid working 28 days holiday a year plus Bank Holidays and 11% pension from the second year!

Location: London/Hybrid (5+ days a month in the London office, mandatory on Thursdays),

£35,000 - £40,000 per annum 

About the role?

We are looking for candidates with experience working in (or with) user research. You might be at the early stages of your user research career, or be transitioning into user research from another discipline where there are some clear transferable skills and experience. 

As part of the Product Design and User Research team you'll help put our customers at the heart of everything we do. We have been improving how we approach user research and experimentation across our product squads, helping our teams to understand customer needs and pain points. In this role you'll be supported by Lead and Senior User Researchers and will work closely with our multidisciplinary product squads, running research initiatives and embedding insights into their decision making processes.  

A key part of the transformation process at Which? is embracing modern user-centred product development practices, enabling us to deliver better products faster. We are looking for colleagues that are proactive and take ownership of their work – helping accelerate our journey to become a more effective Product Design and User Research team. 

What kind of work might I do?

• Support user research initiatives from planning to delivery, utilising various user research methods appropriate to the brief
• Use research to help product squads understand the people they are designing for – including their needs, motivations, expectations and goals
• Work with squad members to bring relevant insights together with commercial goals to support product development, and communicating those insights effectively using compelling narratives
• Demonstrate the value of user research – taking a collaborative, iterative approach with team members and stakeholders
• Support the broader UX Research function – taking an active role in the day to day operations of the practice and accompanying admin tasks
• Actively engage in learning new research methodologies or techniques based on project or business needs and personal development goals.

What do we expect?

• Curious and proactive mindset: You will be supporting multiple strands of work, from research ops to running research initiatives and will constantly be looking for ways to improve our processes. We want someone who is willing to learn and grow their skills, within a supportive environment
• Collaborative by default: You will be working with multidisciplinary squads focussed on specific domains with specific outcomes, and it is key for you to work together to develop insights that help them to achieve those outcomes
• Evidence based and impact-focussed: You will always have our users in mind, and ensure that any features or changes proposed are based on insights
• Communicative and organised: You will be willing and able to communicate insights to team members and stakeholders. You will also take an active role in the day to day operations of the practice and accompanying admin tasks

We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays 
• Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Sodexo which offers large %% off every day shopping 
• Annual Bonus (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money and legal helplines 
• Work from (almost) anywhere” for 4 weeks of the year policy

Our interview process usually involves 2 stages:

• Sometimes a chat with a recruiter or hiring manager by phone (typically 30 minutes), followed by
• (Less formal skills, experience and cultural fit chat): 30 minute call with a User Research leadership team member
• An interview on Google Meet (approximately 45-90 minutes) consisting of values and experience-based competency questions and a role related task on a laptop

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 16th.

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.  Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications receive