Address
SalaryUser Researcher
London
Currys London Campus at Waterloo (LHO002)
Fixed Term Contract
Full Time
Grade 4
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customer – and it’s all down to our people, 30,000+ capable and committed colleagues.
We’re looking for a User Researcher to join us on 12-month fixed term basis to play a pivotal role in enhancing the user experience by conducting insightful research and providing actionable recommendations. Your work will directly impact our design decisions and product development, ensuring that our platform remains user-centric and continues to meet the evolving needs of our customers.
Key Role Responsibilities
- Plan, conduct, and analyse deep dive user research studies, including desk research, usability testing, interviews, surveys, data analysis and more
- Organise and run moderated focus groups and conduct one to one interviews with customers and store colleagues
- Collaborate with cross-functional teams, including UX designers, UI designers, product managers and developers, to integrate user insights into the product development process
- Become the UR authority and promote research best practice, set standards, create documentation and upskill wider UX team to drive quality
- Support Senior UX Managers with building research repositories full of valuable documented insights
- Identify user pain points and opportunities for improvement through comprehensive data analysis and user feedback
- Utilise both qualitative and quantitative research methods to gather valuable insights into user behaviour and preferences
- Generate detailed reports and presentations to communicate research findings and recommendations to stakeholders
- Stay current on industry trends, competitor analysis, and best practices in e-commerce and user experience.
Key Skills, Qualifications & Experience
- Proven experience in user research within an e-commerce or digital product environment
- Proficiency in various research methodologies and tools
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent communication and presentation skills
- Ability to work collaboratively in a fast-paced, agile environment.
We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including:
- Private medical insurance
- Competitive pension scheme
- Access to discretionary company bonus scheme
- Life Assurance
- Staff discounts and offers
- Employee assistance programme
- Cycle to work scheme
- Hybrid working; arrangements will depend on your role and business requirements. You could be working from our primary Currys Campus at Waterloo (WeWork), meeting & collaborating at Currys regional workspaces or working from home.
Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Online team and unbox your passion at the UK’s best-known retailer in tech.
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