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SalaryPosition Description
We are looking for Senior User Researchers, to work on major new engagements in our Central Government Business unit, helping our clients develop class leading user centred design solutions. Here at CGI our User Researchers are trusted to work closely with a wide range of clients on exciting projects that have real-world purpose, and a positive impact on UK Citizens' lives.
CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. As these are hybrid roles, you may be required to work on a client site for a day from time to time (Manchester, Bristol, London) for client workshops and events. In the longer term there may be a requirement for on-site work to increase but the majority of work will still be remote. All applicants must also hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level.
Your future duties and responsibilities
As a Senior User Researcher youll be working on i=one of our prestigious UK Government programmes, planning, designing, and carrying out research activities with users. Youll be helping to get a deep understanding of the people that use government services using several methods including quantitative and qualitative research.
Youll be working throughout the delivery lifecycle process. This may be a key role at the start of a discovery for a complex project or working closely with a live services team to support optimisation of multiple digital services running experiments with the team to address pain points and improve completion rates and user satisfaction scores.
Woking closely with the Product Manager and Designers youll be responsible for:
Creation of the User Research plans and ethics brief.
Conducting regular user research sessions using a variety of research methods and approved tools and in-line with government service standards.
Identifying trends and pain points in existing customer journey for the existing and proposed services.
Ensuring research is inclusive of assisted digital and more complex user groups.
Analysing research findings to create service personas and empathy maps.
Representing the service (for a UR perspective) at government service assessments creating strong artefacts which demonstrate how the service being developed can meet user needs, is inclusive and solves the whole problem for users.
Working closely with the product owner and digital development team to champion the needs of the users and actively contribute to feature/backlog prioritisation.
Required qualifications to be successful in this role
As a Senior User Researcher in this role you will need to ideally have a good understanding and practical hands-on experience, of working with the UK Government Service Standards and the development of Front Facing Digital Services ideally with reference to Accessibility Standards.
Youll also need to demonstrate your skills and experience in the following:
Analysis and synthesis -be able to apply basic techniques for analysis of research data and synthesis of findings. Know how to involve your team in analysis and synthesis and present clear findings that colleagues can understand and use.
Inclusive research understand the diversity of users of government services and the need to make services usable and accessible for everyone.
Research skills - understand and have experience of basic user research methods, when to use apply them correctly.
Society and technology - understand the social and technological context for government services and can align user research activities to help your team understand changing user behaviour.
User centred and agile practices - understand and have experience of a range of user-centred practices and experience of working with colleagues to plan and do continuous user research in a multidisciplinary team.
Insights you can act on
While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGIwhere your ideas and actions make a difference.
Skills
- Qualitative user research
- Quantitative user research
- Workshop Facilitation
- Innovation Facilitation
- Requirements Analysis
