Ux Designer

We have a small but perfectly formed delivery team at Ecotricity, which is responsible for leading the delivery of the technology and associated business change.  We have a vacancy for a UX designer.  Your role will be central to simplifying the complexity of the energy industry and its many systems and services to create journeys that support our customers’ needs.  We’re also building journeys that allow our contact centre agents to fully support our customers and plug the gaps where self-service isn’t possible.

Responsibilities:

• Design and deliver user-centric digital experiences that enhance the performance and usability of our platforms.
• Collaborate closely with Product Owners, Development Teams, and stakeholders to understand requirements and translate them into effective UX designs.
• Conduct user research and usability testing to gather insights and identify areas for improvement.
• Create wireframes, prototypes, and high-fidelity designs for new features and enhancements.
• Facilitate design thinking workshops and UX strategy sessions with internal and external stakeholders.
• Continuously evaluate and iterate on designs based on user feedback and analytics.
• Maintain a deep understanding of UX best practices and stay abreast of the latest trends and technologies in the field.
• Work alongside developers to ensure designs are implemented according to specifications and high-quality standards.
• Contribute to developing and refining user stories and acceptance criteria, ensuring a seamless translation from design to development.

Key Relationships:

• Senior Business Stakeholders
• Head of Product
• Product Owners and Project Managers
• Development Teams
• QA Team

Knowledge and Skills:

• Proven experience in designing exceptional user experiences for digital products and services.
• A strong understanding of UX principles, design thinking, and user-centred design methodologies.
• Proficiency in design and prototyping tools (e.g. Figma, Miro).
• Experience conducting user research and usability testing.
• Ability to work collaboratively in a cross-functional team environment.
• Excellent communication and presentation skills, with the ability to articulate design decisions clearly to both technical and non-technical stakeholders.
• Familiarity with Agile methodologies and the ability to work in a fast-paced, iterative development environment.
• Passionate about sustainability and leveraging technology to address environmental challenges.

Requirements:

• Portfolio of UX design work that showcases your skills and impact on previous projects.
• Experience with user research, usability testing, and data analysis.
• Exceptional attention to detail and a systematic approach to design and problem-solving.
• First-rate written and verbal communication skills.
• Proven ability to manage personal development, self-direction, and an eagerness to excel.
• Confidence in public speaking and presenting design concepts and strategies.

Advantageous:

• Previous experience in a digital agency environment.
• Experience with Atlassian tools, including Confluence.
• Experience working with both front-end and back-end development teams.
• Knowledge of or experience in the energy industry.
• A strong interest or background in sustainability and environmental issues.

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.