Address
Form of work
SalaryJob Introduction
What you’ll do
As a not-for-profit housing organisation providing more affordable homes for Londoners, we’re looking now for people to join us as building managers, new roles created as part of a refresh of our operations team to ensure we’re set up in the best way to deliver the things that matter most to our residents. Please note this role will be known internally as "Building Manager".
How you’ll do it
As a building manager, you’ll collaborate closely with housing officer colleagues for specific locations to provide an excellent customer service and be accountable to residents.
Specific duties will include:
- Ensure communal areas and estates are well-maintained and aligned with residents' expectations.
- Be accountable to residents, ensuring buildings are safe, well-maintained, and service charges are fair and transparent.
- Provide excellent customer service and demonstrate a good knowledge of buildings and service charges.
- Implement strategies to enhance the safety and aesthetic appeal of communal areas.
- Play a key role in resolving disputes or complaints related to communal spaces and estates.
Please note this role will be based onsite in the community or in office.
The Ideal Candidate
You’ll be proactive and customer-focused, with good spoken and written English, with the ability to communicate effectively to multiple audiences.
Essential:
- Experience in a Customer Service environment, owning customer requests/enquiries through to completion
- Willingness to learn property management if you have no prior experience.
Desirable
- A solid understanding of buildings, service charges, and communal area management
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation that you study towards a professional qualification.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation that you study towards a professional qualification.
What’s in it for you?
With us, you’ll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from an ethnically diverse background, and we’re also a Stonewall diversity champion and a Disability Confident employer.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme - we will contribute up to 10.8% of earnings alongside your contributions of up to 9.2%, which means that a maximum of 20% of earnings is put aside each month as total pension contributions.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline, and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 12 May 2024
Step 2: Successful candidates will be invited to an informal screening call
Step 3: Successful candidates will be asked to complete a written assessment
Step 4: Final round of interviews w/c 20 May 2024
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Attached documents
- Values and Behaviours.pdf
- Application Briefing Pack Building Manager.pdf
- Recruitment pack - General OPS_March2024_v2 (2).pdf
- Role profile
