Vacancies Care Homes Relationship Advisor

Overview of the role

To support current Care Homes with key issues/swift resolution, visit stores to set-up care home BIC, advise/support AOM/ROM on next steps to ensure Care Homes are retained within Well Pharmacy. Manage and prevent the loss of Care Homes.

Main Responsibility

• Follow process to include calls/visits to Care Homes across Well Care home estate to retain business
• To understand the capacity and capability at specified branches and/or geographical areas
• To engineer productive relationships with field colleagues to collaborate a whole team approach
• Pro- actively engage with customers to prevent issues from escalating
• Keeping all records up to date by recording of all activity on agreed database or platform
• Producing monthly analytical reports to share with stakeholders; to provide insight into potential future losses/issues
• Supporting stores with set/up of new care home business through Analyst guidance and learnt experience
• Monitoring of all changes in regional support/estate management/partnership relationships
• Contribute to the continuous improvement of business development processes and techniques by sharing experiences and successful techniques with other care home team
• Pro-actively engage with SM’s to enhance Wells position in the market; through sales calls/social media/external business development as needed
• Meet retention budget and relevant KPI’s
• Support through wellness visits/calls; when appropriate with AOM’s to ensure Wells Estate is retained above a 10% loss annually

Problem Solving & Change:

• Able to prioritise workload effectively in a fast-moving business
• Multitasking and managing multiple Care Homes issues
• Must have gravitas and credibility to support with change in Care Homes and branches
• Working to quarterly and annual KPIS, with weekly, monthly, quarterly and annual activity
• Maintain a high level of communication/relationships with key customers in our Care Homes

Key knowledge and skills required:

• Experience of working to multiple key objectives, managing own work & able to adapt to unexpected situations
• Minimum 1 years inhouse pharmacy experience, Analyst/Well Hub/Pharmacy operational knowledge
• Strong communication and influencing skills with the ability to build and maintain effective internal and external relationships, quickly.
• Understanding of the care market and the authorising bodies that each care home liaises with within the sector is preferable
• Full UK driving licence

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

Package Description

• Competitive salaries
• Excellent training & development opportunities
• Paid Holidays
• Workplace pension scheme
• Staff Discount
• Travel Loans and more…..
• Job-need company car provided

About the Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

‘Together we make a difference’