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SalaryJob Introduction
Passionate about helping people and providing amazing customer service? We need you!
Our Places and Estates Team is looking for 2 dedicated concierge officers to join our diverse team, providing hands-on assistance to residents and delivering exceptional customer service. We are committed to ensuring that all our residents, regardless of tenure, can live in safe, clean homes that they enjoy.
What you’ll do
As a concierge officer you will be the main point of contact for residents of the estate providing assistance on the ground. You will build and maintain excellent relationships with residents, offering an empathetic and personal housing service. We are looking for someone who cares passionately about delivering efficient, high-quality customer service to our residents, visitors and contractors to ensure the smooth running of the estate.
As an on-site Concierge, you will carry out regular patrols of the buildings to ensure safety, uphold/monitor cleaning standards, ensuring all risks are promptly dealt with or reported appropriately.
You will be working closely with the Estate Operations Manager assisting in delivering outstanding estate services whilst working NHG’s Placemaking principles; estate management, community, people & brand in mind to deliver consistent, excellent service to all residents.
How you’ll do it
We are looking for someone who can provide a high level of customer service to a variety of residents including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues.
You will be acting as an effective liaison between residents, estate management and property management teams and coordinate the day-to-day running of the concierge desk by building and maintaining excellent relationships with residents, offering an empathetic concierge service.
This is a challenging and rewarding role. You will be working closely residents so you will need to have strong interpersonal skills and a passion for excellent customer service. We offer a 12-hour concierge service, which operates 365 days a year and you will be expected to work on a shift pattern on the rota, which includes day and weekend work.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 5th July 2024
Step 2: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Attached documents
- NHG values and behaviours.pdf
- Concierge Role 2024.pdf
