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Form of work
SalaryJob Introduction
Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, Notting Hill Genesis? Can you provide a first-class service to enhance and improve the customer satisfaction of our residents?
We are seeking a dynamic and experienced Debt Recovery Lead to steer and oversee the day-to-day operations of our Debt Recovery portfolio for former tenant arrears and credits.
Main Responsibility
As a key member of the Customer Experience department, you will play a crucial role in ensuring the financial stability of our organisation alongside delivering against the six priorities in our customer strategy.
Your team will be responsible for providing the complete Debt Recovery service for clients, from early ‘at risk’ arrears collections through to former tenant litigation.
You will be expected to make a significant impact by efficiently managing the recovery of former tenant arrears and credits, contributing to the financial health of the housing association.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
The Ideal Candidate
We believe that great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential:
- Proven experience in Debt Recovery or credit control, ideally within the housing or property management sector
- An in-depth understanding of the Debt Recovery processes, legal procedures and regulatory requirements, including probate legislation
- Negotiation and communication skills with the ability to manage difficult conversations sensitively and professional
- Experience of successfully managing and completing data analysis and service recovery projects
Desirable:
- Experience of analysing processes and services to improve performance and increase collection levels.
- Experience of managing contractors and their performance.
- Experience of managing a caseload of complex matters.
- Be able to develop clear targets and deliver to set KPIs.
What’s in it for me?
At Notting Hill Genesis, you’ll find plenty of opportunities to grow within our organisation.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
Selection process
Step 1 – Send your CV and Supporting Statement
Step 2 – Successful candidates will be selected for an interview after the advert has closed
Step 3 – Interview will consist of competency-based questions and a presentation – you will be told in advance what you need to prepare for
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
About the Company
Notting Hill Genesis is one of the largest housing associations in London and the South East, providing over 60,000 homes and employing around 1,500 staff. We provide homes across a range of tenures and are committed to delivering affordable housing to all.
For more information on what we do and what makes use different, please visit: NHG Careers
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://www.nhg.org.uk/careers/diversity-is-our-strength/
To find out more about Diversity and inclusion at NHG, please visit our website.
