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Form of work
SalaryJob Introduction
Group Soft Services Manager
Up to £46,000 per annum
Predominantly Monday to Friday but service checks and employee engagement will be required across all shift patterns.
We are looking for an experienced Group Facilities Manager to join our team to cover 3 sites within the contract in Oldham, Glossop and Manchester where we provide Catering, Security and Cleaning services.
To develop and lead a team within the group contract ensuring exceptional service to our clients and to manage the employee life cycle. Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. Support service solutions that exceed customer requirements whilst delivering key financial targets and contract specification.
- To manage the provision of services across the contract and to have overall to have responsibility for the delivery of services provided.
- To have a full knowledge of all areas of work to be covered in the course of duty in accordance with contractual Service Level Agreements (SLA) and Key Performance Indicators (KPI’s)
- Build and manage client relationships
- Ensuring 100% statutory compliance is maintained at all times
- To manage safely all daily activities and adhere to the authority to work process
- To maintain a high standard of customer care at all times
- To adhere to all company and client dictated local procedures, policies and instructions
- A minimum of 2 years multi-site management experience within a Facilities Management business required.
- Experience of Soft Facilities Management inc. Cleaning and Security essential
- Experience in water provision ideal.
- SIA Licence holder desirable.
- IOSH desirable.
- Experience in a blue collar environment desirable.
- Demonstrable financial acumen applicable for the role requirements in managing a P&L
- Have a proven track record of delivering client / customer satisfaction through their teams
- Ability to work flexibly & remotely
- Management experience leading and inspiring operational teams, working within brand guidelines to deliver results
- Successful implementation of any change programmes to deliver operational benefits
- Excellent communication and engagement skills
- Valid driving license and access to a vehicle
