Vacancies IT Operations Manager

Main Responsibility

• To lead and develop the Service Delivery, Desktop, and Infrastructure teams
• Accountable for the provision and on-going maintenance of infrastructure and associated applications
• Act as the escalation point, ensures a quality expert response and resolution for complex issues is provided, whilst prioritising and optimising the high-volume of concurrent work to ensure an effective service is delivered within SLA’s.
• Accountable for the prioritisation and resolution of root cause issues across the respective areas, and to where possible reduce the reoccurrence of problems across technology in-use
• Accountable for the creation and delivery of ITIL service operations processes to ensure services are delivered effectively and efficiently
• Ensures continuous improvements are sought to deliver efficiency and effectiveness in line with industry best practice.
• Ensures the team can implement and maintain a variety of system management tools
• Maintain operational relationships with key internal stakeholders and stakeholder groups to enhance and maximise the provision of solutions, advice and guidance.
• Manage key operational relationships with relevant external suppliers to optimise cost, quality and risk and ensure appropriate and timely response to delivery issues.
• Ensure the supporting teams have sufficient training and expertise to support and manage infrastructure issues from a 1st, 2^nd & 3^rd line 
• Commercially astute with the procurement of hardware/systems using industry knowledge to ensure costs provided are suitable for requirements
• Work closely with the Security team to ensure close alignment on cyber security
• Accountable for software licence compliance, ensure the IT team can monitor licence compliance and remains in budget

Key knowledge and skills required for the role:

• Decision making skills and strong interpersonal skills to manage relationships across IT as well as People understanding and leadership skills to guide, develop and motivate other team member
• Analytical and problem solving skills that yields understanding and resolution of complex technical issues.
• Strong personal responsibility supported by a positive, resilient approach to dealing with the demands of a customer facing operational role.
• Good knowledge of the application of Service Management processes, in particular ITIL
• Strong written and verbal communication skills so can explain complex technical issues which can be understood

Problem solving & change:

• Delivering appropriate/compliant services across multiple business areas in a transforming environment
• Remote management of teams across multiple locations
• Complex internal infrastructure and business trading pattern demands, e.g. 24*7, seasonal, weather
• Resilient and pragmatic in their approach in order to influence all key stakeholders.
• Develops commercial recommendations and proposals within a broader strategy and regulated industry.

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

Package Description

• Competitive package
• Excellent training & development opportunities
• Paid Holidays
• Workplace pension scheme
• Staff Discount
• Travel Loans and more…

About the Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

‘Together we make a difference’