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SalaryJob Introduction
What you’ll do
We are seeking a dedicated and compassionate individual to join our team as a Waking Night Worker. In this role, you will play a crucial part in ensuring that our customers receive the highest level of support and care. You will adopt our holistic approach, ensuring that processes, from service access to service end, are customer-led and outcome-focused.
This position is key to providing customers with a timely, appropriate, calm and professional service throughout the night, including assessing, supporting and caring in line with service requirements
How you’ll do it
- Ensuring the safety and wellbeing of our customers and the security of our scheme at night.
- Work as part of a team to enable customers to fulfil tenancy and other obligations
- Actively promote good, two-way, neighbour and community relationships.
- Address anti-social behaviour incidents and concerns
- Undertake appropriate duties such as reporting repairs, undertaking health and safety duties
- Advocating for customers to ensure they enjoy a safe, homely communal space and environment.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
If you are looking for a rewarding role where you can make a difference in the lives of others, we would love to hear from you. Join our dedicated team and contribute to our mission of providing exceptional customer support and care.
Essential:
- Providing a customer focused service
- Using own initiative to solve problems
Desirable:
- Providing housing management/care/support to customers with similar needs.
- Good working knowledge of the services customer groups.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 21 June 2024.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS)
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Attached documents
- Values and behaviours
