Address
Form of workOur client has over 60 years’ experience in delivering high quality wheelchairs services and is the leading specialist provider and approved repairer in the UK. Unrivalled heritage, with a leading reputation for clinical quality and governance, the company’s differentiated end-to-end service proposition covers the entire service user pathway. This includes catering to the highly complex needs of service users through our market leading manufacturer Consolor.
The role
Our client is looking for Van Drivers/Service Technicians to deliver, collect and service/repair wheelchairs. There will be initial training in the repair workshop then you will be out on the road in a van delivering and collecting wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.
Key accountabilities
• Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
• Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
• Ensure all paper work relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
• Ensure any PPE supplied for use in carrying out your duties is used as instructed.
• Once fully trained undertake out of hours responsibility when rostered.
• Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
• Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
• ensure the vehicle safety check and the van check sheet are done each week
• Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
• Prioritise and organise your workload, referring to Line Manager as and when appropriate
• Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. • Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Skills & experience
• Full UK driving licence
• Successful enhanced DBS check (company will pay for this)
• General workshop knowledge
• Basic electrical knowledge including 12v/24v D.C. systems
• Able to move and handle loads and equipment safely
• Experience of face-to-face customer contact.
• Previous delivery driver experience
• An awareness and understanding of people with disabilities
• Flexible approach to working conditions and working environment change.
• Ability to use own initiative within set boundaries of the role.
• Ability to use a mobile phone to relay photographs
• Good written and verbal communication skills.
• Ability to relay clear instructions to clients.
• Awareness of hand-held scanners.
Company Benefits:
• Nest pension
• 2 weeks of sick pay entitlement after 12 weeks of employment
• 25 days holidays plus bank holidays
• Employee assistance service
Proud member of the Disability Confident employer scheme
