Venue Security Manager - Ao Arena, Manchester

WHO ARE WE

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination in order to realize the potential of the spaces and places that bring people together.

WHERE WE OPERATE IN THE UK

Our UK venues are some of the most exciting spaces in live music and entertainment. All with a rich history, having played a part in shaping the culture in the local areas for many years. These are;

• P&J Live Aberdeen
• The Playhouse, Whitley Bay
• Utilita Arena, Newcastle
• First Direct Arena, Leeds
• York Barbican
• Bonus Arena, Hull
• AO Arena, Manchester
• The Bridgewater Hall, Manchester
• Ovo Arena, Wembley
• Olympia London

THE AO ARENA

The AO Arena has welcomed over 30million guests and thousands of World-renowned artists since opening its doors in 1997. It has played a vital role in shaping Manchester’s music scene and has supported artists from back-rooms to main stage. With its £50million redevelopment, the new look AO Arena will attract more artists and for more fans, for many years to come.

Made in Manchester, Made for Manchester.

THE ROLE

The Venue Security Manager will provide leadership for all aspects of security and emergency management at the venue. They will be confident in assessing a wide range of security risks including counter terrorism risks facing a wide range of events as well as the venue assets.

The role oversees the employment of security staff including permanent, casual and contracted. This role will have an additional reporting line into the Director of Security, who oversees the security operations and strategy for ASM Global venues across Europe.

This is a 6-month Fixed-Term Contract.

YOUR RESPONSIBILITIES

• Provide tactical level leadership to all aspects of the security related risks at venue level.
• Collaborate to set the goals and objectives for the Venue Security teams.
• Create, review, implement and update policies and procedures for the protection of customers, employees and our assets.
• Collaborate with the events team on the planning of events and specifically assess, document and plan the mitigation measures for any identified security risks.
• Collaborate and liaise with local stakeholders and regulatory bodies such the Local Authority Licensing Department, Police and other emergency services.
• Manage and review the Protective Security Improvement Activity and develop a good working relationship with the local Counter Terrorism Security Advisor.
• Collaborate with the Corporate Security Director to support and develop group wide security initiatives and training.
• Collaborate with the Event and Operations Team to organise annual emergency training or desktop exercises.
• Manage the contracted venue event security and stewarding provider including auditing their compliance with the services contract.
• Manage the venue medical provision including working collaboratively with the Event Medical Provider and auditing their compliance with the services contract.
• Manage the Security Department so as to respond to the needs of the operational departments within the venue.
• Ensure services levels are achieved for the security provisions of the Victoria Exchange’s communal areas in accordance with the site wide Facilities Management agreement.
• Provide performance reports to the Directors of Security and Estates and any other reporting requirements requested by the site Landlord.
• Provide operational support in the Security Operations Centre or Event Control including monitoring of CCTV, Fire systems and radio communications systems.
• To coordinate planned and proactive internal and external security patrols.
• Work with the Duty Manager during events should an emergency situation arise.
• Liaise with visiting production security for any breaches of house policy or procedures.
• Investigate safety and security related incidents including producing reports for any into insurance claims.
• Any other relevant duties commensurate with the level of responsibility of the role assigned by the Department Head or General Manager.

WHO WE’RE LOOKING FOR

ESSENTIAL

• Counter terrorism/security risk assessment qualification or relevant experience.
• Level 5 qualification in Security Management (or equivalent vocational training/ experience).
• Counter terrorism experience including understanding terrorism threats and protective security measures.
• Previous work experience in the event industry, hospitality, police or military.
• Current SIA Frontline Guarding or Door Supervisors Licence.
• Current SIA CCTV Licence.
• First Aid at Work Qualification.
• The ability to take control of an emergency incident such as an evacuation and remain calm under pressure and the confidence/ability to deal with difficult situations including those involving conflict.
• Excellent communication and interpersonal skills - both written and verbal.
• Excellent customer care skills.
• The ability to work on own initiative as well as part of a team.
• Presentable appearance.
• Reliable and flexible the requirements of the business are such that a flexible working pattern is required including working evenings and weekends.
• FREC 3 or FPOS First Aid Qualification.
• Crowd management experience.
• Safety Officer or Fire Officer Training.
• Scan and Act Awareness training for Operational Managers.
• Member of the Security Institute or similar professional body.
• 5 years of employment verification.
• 6 year credit search.
• Proof of ID & UK right to work.
• Proof of address.
• A valid SIA licence or carrying out basic disclosure/ACPO.
• Coverage of any 31+ day employment gap.

DESIRABLE

VETTING REQUIREMENTS

ASM Global requires all security staff to be vetted in accordance with BS7858 which includes the following:

To comply with changes in legislation and company policies training will be provided as required from time to time of this position in order to maintain the appropriate levels of service within the facility

Closing date: 2 weeks from posting

*Please note that due to the number of applications we receive, we are unable to contact you if you are unsuccessful

Benefits

• 25 days annual leave
• Life Assurance
• Pension
• Healthshield - health cash plan benefit
• Employee Assistance Programme

Job Types: Full-time, Temporary contract
Contract length: 6 months

Benefits:

• Sick pay

Schedule:

• Day shift
• Night shift
• Weekend availability

Experience:

• security: 1 year (preferred)

Licence/Certification:

• First Aid Certification (preferred)
• SIA (preferred)

Ability to Commute:

• Manchester (required)

Ability to Relocate:

• Manchester: Relocate before starting work (required)

Work Location: In person

Reference ID: Venue Security Manager - AO Arena, Manchester