Visitor Experience Assistant - Fixed Term

Do you want to be part of the team supporting a renowned museum and gallery in the heart of Basingstoke.

As part of our front of house team you will be at the heart of our visitor’s experience. Working at the Willis Museum and Sainsbury Gallery will see you support our café, invigilating our galleries, supporting venue hire and operations and working with our volunteers to ensure we are delivering fantastic customer service and outstanding events.

A bit about you

You’ll be a people person and will enjoy meeting new customers every day with a great understanding of what makes exceptional customer service. You’ll be a great communicator and will love putting your excellent people skills to use to make every visitor feel valued and welcome. You’ll be a supportive team player, always willing to jump in and lend a hand, but you’ll also be happy to work on your own initiative when necessary.

But don’t worry if you don’t if you don’t meet all of our essential and desirable criteria, we would still love to hear from you. We are happy to explore flexible working arrangements where we can, please let us know of any preferences in your application.

What it’s like to work for us

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support visitor attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.

The benefits of working for us

• 25 days annual leave + bank holidays (pro-rated for part time working)
• 7.5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Emergency leave scheme
• Life assurance scheme (x3 annual salary)
• Industry leading Employee Assistance Programme
• Interest-free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to same day GP appointments for employees and their immediate family
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee in all our venues
• Team Card - Free access to our fee paying venues and discounts across café and retail.

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.

Closing date for applications: 22nd March 2024

Proposed Interview date: TBC

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/