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Form of workThe Lawrie Veterinary Group is a busy small animal and exotic practice with well-established branches in Cumbernauld and Falkirk. We have expanded into another premises in Falkirk, with an additional branch practice in Bo'Ness. Our new Falkirk branch has become our Healthy Pet Centre as a unique and exciting addition to our brand. We have a varied and interesting first-opinion and referral caseload, especially when it comes to our exotic animal patients.
Our focus is to provide exceptional customer service to our clients and their pets. Our reception team are the first point of contact for clients, warmly welcoming them into the practice, offering support and guidance confidently. Organising appointments and managing payments with a professional manner. This role will be 40 hours based in our two Falkirk practices, one in two Saturday mornings. We see a mix of small animal and exotics so you never know what you might meet next, no two days are the same!
We are looking for an organised individual with experience within the service industry, experience in the veterinary industry would be preferred however not essential. Our clients are naturally concerned about their pet, so we are looking for someone who is kind and empathetic whilst maintaining a professional and polite manner. Cash handling and experience having difficult conversations would be ideal. You will be required to provide administration support to the clinical team therefore the ability to use Microsoft packages and email is a must. We aim to create a welcoming and friendly atmosphere in our practices for both staff and clients.
Job Types: Full-time, Permanent
Work Location: In person
