Vice President, Client Service Manager I

Overview
Middle Office - Derivatives Operations Manager
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We're seeking a future team member to join our Middle Office - Derivatives Operations team. This role is located in Manchester, UK and is working in a hybrid capacity. (3 days in the office per week).
In this role, you'll make an impact in the following ways:

• Coordinates and directs the daily operations of a medium sized team. Monitors work metrics and standards; resolves team issues as required.
• Resolves complex or non-routine operational issues and inquiries as needed, providing work direction and technical assistance.
• Maintains relationships with business teams to report client trends and needs, using knowledge of client issues to contribute to business development efforts.
• Manages internal activities and initiatives designed to improve the daily operations.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Responsible for the achievement of team goals and objectives, talent management and supervision of team members. Team supports a selected number of client accounts ranging from moderate to highly complex.

To be successful in this role, we're seeking the following:

• Bachelor's degree in Economics, Finance, Business or the equivalent combination of education and experience
• Experience in reconciliations, trade processing, settlements and cash processing are all skills transferrable to this role. Full derivative product training will be provided and is not a barrier to entry.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion, 2023
• Bloomberg's Gender Equality Index (GEI), 2023
• Human Rights Campaign Foundation, Corporate Equality Index, 2023
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2023
• Forbes Blockchain 50, 2023

Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused Client Service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.