Vip Account Manager

I'm currently working with an exciting client within the online gaming sector, who are seeking a new VIP Account Manager.

They have been established for nearly 20 years, going from strength to strength, and ever expanding their teams.

This is a full time, permanent role, based in London. You will be expected to go into the office 3 days a week, with 2 days working at home.

Salary- up to 35,000 DOE

You MUST be fluent Italian and English for this position.

You will oversee the growth and retention of the VIP Italian speaking customer base. Your focus will be on enhancing customer satisfaction and maximizing lifetime value through tailored account management, which includes understanding and addressing individual needs, providing support, fostering loyalty, and managing risk.

Duties & Responsibilities:

• Deliver exceptional service through various channels such as phone, email, and WhatsApp, including face-to-face client entertainment.
• Manage your schedule to accommodate the needs of VIP clients
• Serve as the contact for all VIP clients, coordinating with internal teams to resolve any technical, financial, or service issues to ensure a first-class customer experience.
• Develop customized promotional offers for VIPs, and analyse, optimize, and report on campaign performance.
• Participate in team meetings to share insights on VIP market trends and player experiences, contributing to the brand's success.

About you:

• Proven experience as a VIP Customer Executive in the iGaming or online casino industry would be preferred
• Fluent in Italian & English, with strong verbal and written communication skills.
• Ability to build and maintain strong relationships with customers.
• Background in sales or account management, ideally within the gaming or gambling sector.
• Strong analytical skills to identify trends and patterns.
• Highly organized with excellent prioritization skills.
• Comfortable working with multiple systems and able to learn quickly.
• Problem-solving mindset with a capacity to handle challenges and resolve customer issues effectively.

Benefits on offer:

• Hybrid working model (3 days in-office, 2 days remote).
• Option to work from abroad up to 4 weeks per year.
• Comprehensive pension scheme.
• Private health insurance.
• Access to Perkbox for various perks.
• Employee wellbeing programs.
• Learning and development opportunities.
• Regular staff social activities.