Virtual Receptionist

We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

You may recognise some of our properties. Here are some examples: Bloc, Alderley Park, Circle Square and Ev0

Job purpose:

This role is a pivotal part of our virtual and serviced space product. You will be working on a busy switchboard answering calls on behalf of our customers.

You’ll work collaboratively in a team of three, liaising with our wider property teams across all regions to ensure customer intel is shared and all switchboard information is kept up to date.

This role is hybrid, which means you will spend four days in our lovely Union office, located in Manchester City Centre and one day working from home. It is a full time 40 hours per week role, worked Monday to Friday from 08:30-17:30.

What we’re looking for:

• Skills and experience in a customer service phone based role or similar is advantageous but not a necessity
• All calls are inbound, so it’s important you enjoy building rapport and relationships with people, ensuring they have a positive first impression of Bruntwood
• Positive energy is important, at Bruntwood our focus is to find the right product for the right customer so we want you to enjoy what you do, and take satisfaction in providing great service
• A good phone manner and communication skills are important with the role being focused on speaking to potential customers
• Good attention to detail - passing on accurate messaging to different customers

The job description attached to the bottom of our website advert will give you an overview of the day to day activity of the role.

We really believe that if you’re brilliant to work with, you deserve brilliant things in return:

• 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity - 26 weeks fully paid leave
• Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email talent@bruntwood.co.uk for an update.