AddressVisa Centre is responsible for assessing and processing visa and legalisation applications. It also helps applicants by offering guidance and making sure that they understand the application requirements. As a Visa Consultant, you will be responsible for ensuring that all applications are processed accurately and efficiently, and for delivering accurate information regarding visa requirements of the applicant. You will also assist with any issues related to visa applications. This is a full time 12 month fixed term position.
Key responsibilities
- Provide excellent customer service to applicants by processing visa applications accurately and efficiently
- Develop understanding of Chinese Embassy’s policy and provide relevant information to the applicants
- Ensuring relevant documents from applicants are received and correct
- Ensure accuracy of data input on the system
- Assist with the delivery of daily applications and visa collection
- Deal with customers’ enquiries, including answering telephone calls, replying to emails and faxes in a professional manner
- Regularly produce reports for Management
Requirements
- Customer service and cashier work experience
- Data management experience
- Team player with ability to drive work plan independently
- Problem solving skills
- Excellent English and Mandarin communication skills
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.
