Visa Consultant

About Us:

Rapid Visas is one London’s most reputable immigration, visa, passport and legalisation services. Our established relationships with a number of embassies and government bodies allows us to deliver bespoke solutions to our wide range of clients, allowing clients to obtain their documentation needs in the quickest and most reliable way possible.

With 15 years experience, Rapid Visas provides consultancy and operations experience to a wide range of well known global brands, including many Fortune 500s companies. We have a particular specialisation in Passport services, Middle East Visas (particularly Saudi Arabia), FCO Apostilles and Embassy document legalisations.

Our core commitment to clients is that they trust us to deliver their requirements in a timely manner with the highest level of communication and customer service.

Opportunity at Rapid Visas:

This unique opportunity allows employees to accelerate their skill progression and career growth in a close-knit team environment. You will work closely on different aspects of the job including exposure to the complex needs of clients, taking into consideration situations and external factors to provide a positive outcome. Our commitment to training, development, creating a supportive working environment and respect are what we believe has been the core driving force behind our success.

Position Overview:

Main responsibilities as a Visa Consultant include preparation, management and processing of all visa, passport and document legalisation requirements for clients, focusing on delivering the highest level of customer service, product knowledge and responsiveness. Our clients range from Fortune 500 companies, government institutions, small to medium size businesses and private individuals. It is the responsibility of the Visa Consultant to help the client navigate through complex processes, simplifying the requirements, helping them in preparation of the paperwork and supporting them until their documents have been lodged and released.

Responsibilities:

• Assist clients (mostly business clients) with professional telephone and email support to provide services required to complete visa application forms and other other travel documents
• Training will allow the development of expertise in the field of travel documentation. Ensure that clients are provided with expert, up-to-date, accurate information regarding visa and passport requirements and processing.
• Processing documents received from clients. Requires attention to detail and accuracy.
• Assist customers with receipt and delivery of travel documents in an accurate and timely manner.
• Deliver a professional experience for all clients and ensure good rapport building with our return client base.
• Ensure clients have a good understanding of the visa application process, ensuring efficient processing of all documents
• Assist in processes so that all visa documents are submitted in an accurate, complete format.
• Ensure all applications are submitted in a timely manner for clients
• Provide clients with updates to continue building business relationships and returning client business
• Use professional skills, expertise and time management to handle high work volumes
• Work closely with team members, assist with own expertise and learning from other team members
• Build rapport with business clients, often repeat business
• Resolve client issues as a part of processing documents, demonstrate capability in problem solving for clients needs
• Use software provided to enhance data collection and steam-line processes.
• Understand and maintain strict client confidentiality and data protection.
• Complete all aspects of work following processes and training

Requirements

• Excellent written and spoken English skills.
• 1 - 3 years customer service experience (preferable but not essential).
• B.A/BSc Degree of equivalent (preferable but not essential)
• Strong coordination and time management skills.
• Ability to plan tasks and organise themselves effectively
• High fluency for resourcefulness and researching. Applying their investigative skills to deliver a solution focused approach.
• Use theoretical and practical experience and self-learning, building upon existing knowledge and filling in gaps in knowledge.
• Capacity to deal with multiple tasks in high volume, whilst ensuring that attention to details and productivity is maintained.
• Excellent communication skills, with the ability to develop and maintain relationships built on trust and competence.
• Able to deal with pressure and deadlines
• A desire to deliver an excellent customer experience geared towards the complex and challenging needs of each and every client.
• Able to rotate regularly between a team collaborative environment and independently to ensure operational goals are delivered.
• Responsive to constantly changing situations and able to flexibly adapt to changing needs.

Training & Experience:

1- 3 years prior customer services is desirable, as is some form of visa consultancy. Training is provided to candidates without this.

Working Setup & Location:

Location: NW8 8PL. Position is office based. 40+ hours a week. The job is office based only (customer liaison and document handling is a core component).

Job Types: Full-time, Permanent, Graduate

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company pension

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Work Location: In person

Reference ID: RV11