Visitor Experience Assistant

Interested in joining our enthusiastic Visitor Experience team to ensure memorable experiences for our visitors?

About us
The award-winning Science Museum is not only famous for its unrivalled collections but also for its visitor care. As part of the Science Museum Group, we aim to Inspire Futures. In joining the Visitor Experience team at the Science Museum, you will have an integral part in making a significant difference to the experience of over 3 million museum visitors a year!

About the role
We are now recruiting for part time and full time Visitor Experience Assistants, for permanent contracts.

The following hours are available:
Full time: 35 hours – 7 hours per day (usually 9:15 – 5:15, 9:30 – 5:30 or 10-6) on a two-week fixed rota pattern working every other weekend.

You will deliver industry leading customer service; handle sales and cash; manage queues; usher customers; promote Gift-Aid and donations; and provide information to our visitors. Assisting the department reach its targets, you will also proactively up-sell Museum’s attractions.

Regardless of your experience in customer-based roles if you’re eager to bring on board your communication skills and proactivity, we want to hear from you!

We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.

You possess great communication skills, and a friendly and accommodating attitude. You have a high-level of customer service or willingness to swiftly acquire the skills to become truly visitor focused.

You are great with a range of different people and are a keen team player who enjoys working with and supporting others.

You’re keen to facilitate an environment where our visitors feel welcome and comfortable; whilst possessing the confidence to actively approach, and engage with visitors to understand their needs, or to promote Museum activities. You enjoy working during busy Museum periods, remaining focused and taking initiative.

Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We understand that work/life balance and wellbeing is crucial to our colleagues, so we offer the perks listed below, as well as support for things that happen in life such as parental and adoption leave, sickness, and career breaks.

Open for All is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.