AddressMuseum & Art Swindon is seeking two new part-time customer focussed Visitor Experience Assistants, to join the new Museum opening in Spring 2024. The ideal candidates should have experience working in a visitor environment with an interest in local history or art. The Museum collections include natural history, archaeology, geology, social and industrial history, alongside a nationally-significant collection of modern and contemporary British art.
Your next role
The successful candidates will undertake all aspects of Visitor Experience to provide an excellent customer focussed frontline service for all museum visitors school groups and special events.
You will be responsible for ensuring that the visit meets customers’ highest expectations; you follow all systems in terms of H&S, security, financial and customer care.
The role will involve reception and administrated duties, promotion of the Museum collections and services assisting with interpretation, guided tours, welcome talks to school and group visits, as well as encouraging sales in the museum shop, cash handling, and offering advice on customer queries in person, via email and telephone.
The successful candidates will be on a shift rota Tuesday to Saturday. Shifts offered will include day-time shifts as well as weekend and evening work to support the Museum programme across Swindon Museums.
Post A – 13hrs per week
Week 1 10:15-16:45 Tues, Wed, Sat
Week 2 10:15-16:45 Tues
Post B – 13hrs per week
Week 1 10:15-16:45 Fri & Sat
Week 2 10:15-16:45 Wed & Fri
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details.
Your next steps
Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.
For further information about the role, please contact Stephanie Woodman, Visitor Experience Manager, email swoodman@swindon.gov.uk
If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk
