Visitor Experience Officer

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.

As part of the Visitor Experience team, you’ll be a warm, friendly support to volunteers helping to open the Abbey rooms creating a wonderful experience for visitors - playing a part in a fun, dynamic team.

This is our anticipated salary from 1st April but is subject to final confirmation following the Trust’s annual pay review process.

Reporting to the Senior Visitor Experience Officer, you’ll be part of a team of four working in the Visitor Experience team to create and support memorable experiences for visitors at Lacock Abbey. 

We want you to learn, discover and develop your career. And we'll do everything we can to offer you the training and support that you need to achieve your goals. We'll work with you to plan your development in a way that's right for your needs.

Day to day, you’ll be the main point of contact for the House Experience Volunteers supporting with the

We'd love to hear from you if you’re:

• a team player, but also can work on your own initiative
• well organised and adaptable
• have a positive attitude
• clear communicator
• understanding of the importance of great service
• willing to learn new skills
• opening and closing of the visitor route.

You’ll be a strong communicator sharing the conservation work and projects taking place with volunteers whilst feeding their responses and questions back up to the Senior Visitor Experience Officer.

You’ll be key for future planning and interpretation, gathering and collating visitor feedback seeing where the property’s focus could be looking to next.