Visitor Experience Officer

Summary        

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.

The interview date is provisionally planned for the 14th of March. 

What it's like to work here  

The estate at Slindon is approximately 1400 hectares of woodland, mixed farmland and open downland and the Trust also own a large number of houses within the village. 

You'll be reporting to the Lead Ranger and working closely with the countryside team to plan and deliver a series of celebration events for 10 year anniversary of the Northwood project which has restored 75 hectares of woodland on intensively farmed arable land.

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What you'll be doing

As Visitor Experience Officer, your main focus will be on providing a great service for our visitors. Working with the countryside team, you’ll be creating and planning a series of events and activities that  welcome people and inspire them to understand our work on the Slindon Estate. This might include devising and running events and activities, and creating interpretive displays, using social media and exploring other ways of bringing the place, and its stories, to life for everyone who comes here.  

You’ll be sharing with others your love for your work and the place itself. You might be encouraging visitors to take a closer look at the habitats that have been created and the wildlife that it supports. You might be supervising and supporting volunteers and taking a role leading others to deliver events and activities that are engaging, informative and fun. You’re likely to be checking standards of presentation, opportunities to improve access or helping to write for our web pages. 

Please also read the full role profile and “Northwood Explainer” attached to this advert.

Who we're looking for

We'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• in tune with the aims and ethos of the National Trust
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures